D365CRM Cloud Health
Microsoft Dynamics 365 CRM Cloud offers a range of features tailored for the healthcare industry under its Cloud for Healthcare initiative. These features help healthcare organizations improve patient engagement, enhance operational efficiency, and comply with industry regulations. Here's an overview of the Cloud Health features in Dynamics 365 CRM:
Patient and Member Engagement
Unified Patient View: Provides a 360-degree view of patients or members, integrating data from electronic health records (EHRs), clinical systems, and patient interactions.text inside of a div block.
Personalized Communication: Supports multi-channel communication (email, SMS, chat, voice) for personalized patient engagement.
Patient Portals: Secure portals for patients to manage appointments, view records, and communicate with care teams.
Appointment Scheduling: Simplified booking and scheduling of virtual and in-person appointments.
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Care Coordination
Collaborative Care Management: Enables care teams to collaborate effectively with shared care plans and activity tracking.
Integrated Health Data: Connects with EHR systems like Epic and Cerner to provide real-time clinical data.
Task Automation: Streamlines administrative tasks such as referrals, case management, and billing.
Remote Monitoring: Integrates with IoT devices to track patient health metrics and alert care teams to potential issues.
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Clinical and Operational Insights
Healthcare Dashboards: Pre-configured dashboards for insights into patient trends, care outcomes, and operational performance.
Predictive Analytics: AI-powered tools to predict patient risks, optimize care pathways, and improve resource allocation.
Outcome Tracking: Tools to measure and improve care delivery and patient satisfaction.
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Regulatory Compliance and Security
HIPAA Compliance: Built-in features to ensure data security and meet regulatory requirements like HIPAA and GDPR.
This is so· Role-Based Access Control: Ensures sensitive patient data is accessible only to authorized personnel.me text inside of a div block.
Audit Trails: Tracks all user actions for compliance and security monitoring.
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Telehealth Integration
Virtual Appointments: Integrated telehealth capabilities for remote consultations with video and audio support.
Secure Communication: Encrypted communication channels for virtual care delivery.
Integration with Health Records: Real-time documentation during virtual consultations.
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Marketing and Outreach
Health Campaigns: Tools to create and manage awareness campaigns for public health, vaccinations, and preventive care.
Segmentation: AI-driven segmentation to target specific patient populations effectively.
Event Management: Capabilities to plan and manage health events or workshops.
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Support for Caregivers and Providers
Provider Relationship Management: Tools for managing relationships with care providers and suppliers.
Training and Onboarding: Features for onboarding healthcare professionals and providing ongoing training.
Resource Scheduling: Optimized scheduling for caregivers, equipment, and facilities.
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Interoperability and Extensibility
FHIR Standards Support: Adherence to Fast Healthcare Interoperability Resources (FHIR) standards for seamless data exchange.
Integration with Power Platform: Enhances workflows with Power Automate, Power BI, and Power Apps.
Custom Solutions: Ability to build custom healthcare solutions tailored to specific needs.
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